Gear’d Up Express Return Policy

At Gear’d Up Express, we strive to provide high-quality products and ensure customer satisfaction. We understand that occasionally, a return or exchange may be necessary. Please read the following policy carefully:

1. General Return Policy:

   • Gear’d Up Express will accept returns on most items within a specified period, provided they meet our return criteria.

2. Snuff Products:

   • Each snuff product is individually wrapped for health and hygienic reasons.
   • Once the wrapper is opened, we cannot accept any returns. This is to ensure the safety and hygiene of our customers.

3. Used Items and Change of Mind:

   • We do not accept returns on any items that have been used.
   • Returns due to a change of mind are not accepted. Please consider your purchase carefully.

4. Contact Information:

   • If you are not satisfied with your product, please contact us via email at geardupexpress@gmail.com.
   • Our customer service team is dedicated to ensuring you are happy with your purchase and will assist you with any concerns.

5. Inspection and Protection:

   • Every product undergoes a thorough inspection before it leaves our headquarters to ensure it meets our quality standards.
   • During delivery, all items are protected with the utmost care to prevent any damage.

6. Time Frame for Contacting Us:

   • If you have any issues with your purchase, please contact us within 2 days of receiving your package.
   • Timely communication helps us address your concerns more effectively and ensures a satisfactory resolution.

7. Return Process:

   • To initiate a return, email us with your order number, details of the product, and the reason for return.
   • Our team will review your request and provide instructions on how to proceed with the return if it meets our criteria.

8. Refunds and Exchanges:

   • Approved returns will be processed within a specific timeframe once we receive the returned item.
   • Refunds will be issued to the original payment method.
   • Exchanges will be provided if a suitable replacement is available.

At Gear’d Up Express, customer satisfaction is our priority. We appreciate your understanding and cooperation with our return policy. For any questions or further assistance, please do not hesitate to contact us.